Questions fréquemment posées

At Campasun Camping Le Clos du Pin, you can arrive and leave when you want. When it is the low season, minimum 2 nights, but in the high season minimum 6 nights. We stay at your disposal to talk with you about your vacation plans.

Pets are welcome on the campsite pitches. With their vaccination booklet up to date, you can spend your vacations with your pets in Haute-Savoie. Only category 1 and 2 dogs are not allowed. However, pets are not allowed in the caravans. If you would like to stay on a pitch with more than one pet, please let us know by e-mail (leclosdupin@campasun.eu) when you make your reservation, so that we can look into the matter.

We specify in the details of each rental the maximum number of people. For insurance purposes and for comfort we cannot exceed this threshold. Depending on availability, you can book pitches or entals sibe by side. Contact us.

It is possible to have an additional rentar nearby, but it is not possible to have a tent on your rental. We can not exceed quite a few number of people in a rental, for safety and comfort.

In your location, you have pillow and blankets. We can also rent you sheets and shower towels. Do not hesitate to ask for it during your reservation.

For safety reasons, charcoal barbecues are banned. Appliances with open flames are bounce on the campsite. Nevertheless, plancha and gas barbecue are allowed.

Because some periode are really request, we encourage you to book your stay in advance. Contact us for more information.

We unlock reservation in November. During school vacations, we recommended you to book early. The balance is required 2 months before, so make an option for your stay as soon as possible.

It is possible that the emails land in spam. Don’t hesitated to look this side! if it is not in your spam, contact us, and we will send you an other email.

We accept ANCV. We just have this one approval.

We required you a deposite of 25% at your reservation, to secure your rental/site. The balance must be paid 30 days before your stay.

For rentals, we ask for a deposit of 500 euros. For locations, we ask any deposit. We take bonds with a bank loan or in cash.

If we have availability and possibilities, yes. For this request, please contact us in advance.

The cleaning package costs between 70 and 100 euros. You don’t have the responsabibility of cleaning up befor you live the rental. Thank you for emptying your garbage and doing your dishes.

Unless a specific number is required, we can readjust the allocation of pitches according to specific requests: specific facilities, disability requiring not to be too far from the toilets… Thus, we will communicated to you the number of your site at your arrival.

The plan is not to scale. It is only given as an indication to allow you to locate the main infrastructures or to get to your location more easily.

The entrance gate is open until 11 pm. Beyond that, you will have to park your vehicle outside and walk around the campsite. For late arrivals of campers and caravans, a night watchman is present. In this case, please contact so we can make the necessary arrangements.

yes, it is possible to receive visitors during your stay. For security reasons, please inform us at the reception.

Don’t wait the end of your stay to let us know about any unexpected event. We are at your disposal 7 days a week at the reception. Your satisfaction is the priority for all our teams.

Before your arrival or on site, you can extend your stay depending on our availability. Don’t hesitate to ask us as soon as possible so as to have a great stay.

We understand that it is not always possible to comply with the reception’s schedule. So we do our maxium to welcome you in the best conditions even beyond the opening hours of the reception. It is important to inform us if this situation will come.

For an additional fee, a second vehicle may be allowed if possible on your rental. Thank you to inform us for the organization of your stay.

You can consult all the reasons for cancellation in our GTC.

In case of unplanned, we can delay or advance your stay, below some conditions. Contact us as soon as possible so that we can respond at your requests.

At the moment of the reservation, we systematically propose the cancellation insurance allowing to cover your stays. Without it, any refund can be requested except in cases of force majeure defined by the government. Do not hesitate to contact the reception.