Frequently asked questions

You can choose your arrival and departure day. During the low season, stays are for a minimum of 2 nights. But, in high season they are for a minimum of one week. However, Key Westotel mobile homes are always available from 2 nights. Please contact us to discuss your holiday plans.

As a family campsite, we care about the well-being of the whole family. Your pets (dogs and cats) are welcome at an additional cost (one pet per rental). You will need to bring your health record with you, with up-to-date vaccinations.
If you intend to stay at the campsite with several pets, please let us know by e-mail when you make your reservation so that we can examine the situation.

In our Campasun Mas de Pierredon in Sanary-Sur-Mer, we offer a rental property designed for people with reduced mobility. It is designed to make it easier for people with disabilities to move around and to provide them with spacious rooms. We are also equipped with access ramps to the main common areas (reception, swimming pool, etc.) and the walkways are tarmacked to make it easier to move around the site. Suitable sanitary facilities are available for our camping and motorhome friends.

In July and August, every week, our entertainers offer a variety of programmes for each member of the family: aquagym classes, treasure hunts, themed evenings… The foam evenings are particularly appreciated by our dear holidaymakers.

Each accommodation indicates on its page the number of people it can accommodate. For reasons of comfort and insurance, we cannot exceed the number indicated. The only exception is for children under 2 years of age in certain rental properties. If this is the case, please contact us before your arrival. Be aware of the number of adults also indicated as some beds cannot exceed a certain weight.

For insurance reasons, you cannot add a tent to your rental site. However, you can rent a tent or camper van pitch close to your accommodation. For more information, please contact us directly by phone or email.

We equip all our rentals with pillows and blankets. For our Key Westotel rentals, linen and towels are automatically included. Rented per pack, you can use them on other rentals. When you make your reservation, do not hesitate to ask us.

Charcoal barbecues are not permitted for safety reasons. Whatever your material, it should not require an open flame. Some of our rental properties already have a plancha. They are indicated on the inventories.

We offer a variety of equipment to meet all your needs. Whether it’s a conference room, a reception for your family events or sports facilities, we can help you organise your event. Contact us at pierredon@campasun.eu for more information.

We offer a reception hall and rental accommodation. Send us an email to pierredon@campasun.eu if you want a package of accommodation + catering. You can contact La Savane restaurant directly for catering information at restaurantlasavane@campasun.eu.

We recommend that you book your accommodation in advance to ensure availability. For locations, depending on the period, a call on the day of your visit may be sufficient. Be especially careful in July, August and September.

We cannot know in advance how busy we will be with our rentals, however, it is important to remember that summer is often the busiest season. For July and August, we advise you to book from November. We ask you to pay the balance 2 months before your arrival. For a worry-free holiday, make an option as soon as possible.

Every year we open the bookings for the season in November. If you wish to organise your holiday before the opening of bookings, please contact us by email or telephone.

We advise you to check your spam. If you don’t have an email address either, please contact us so that we can check your details.

We accept ANCV. Nevertheless, we do not have the VACAF accreditation.

To confirm your reservation, we ask for a deposit of 25%. The balance must be paid at least 30 days before your stay.

On arrival, we ask for a deposit of 500 euros to gain access to your accommodation. For pitches, the deposit is 20 euros. This is a bank loan that we cancel when you leave the campsite.

To have the maximum chance of staying close to your loved ones, we advise you to book as early as possible. You can then indicate your request in the “remarks” field when making your reservation.

The cleaning fee is between 70 and 100 euros. It all depends on your rental property. You are still required to empty your bins and wash your dishes.

Unless you make a specific choice, the numbers of the pitches are only communicated at the time of your arrival on the campsite. It is a practical matter because of our reservation software. Thank you for your understanding.

We have provided a map to help you find your way around our campsite. This is also the case for pitches and rentals. Please let us know the dimensions of your vehicles when you book your pitch.

We leave the gate open until 11pm. After this time, you must leave your vehicle in the car park opposite the campsite. For motorhomes and caravans arriving late in the evening, a night watchman is present to direct you to your pitch.

It is quite possible to receive visitors to your pitch or rental property. However, access to our entertainment facilities is restricted to holidaymakers only, for security reasons. We will ask you to inform us of the number of visitors.

Are you going to relax at the pool? Here are the permitted swimming costumes:
For women:one-piece and two-piece swimming costumes are allowed
For men:boxer shorts and swimming trunks are allowed

We offer a free children’s club from Monday to Friday from 10am to 12pm. We accept children from 4 years old.

Our reception is open 7 days a week to answer any questions you may have and to deal with any concerns you may have, whether on or off the campsite. Your satisfaction is a priority for our teams.

Absolutely, you can change your dates of stay. A proposal will be made according to our availability.

It is possible to arrive at our campsite at a late hour, provided that you inform us in advance so that we can receive you in the best possible conditions. An email will be sent to you with arrival details.

Depending on the size of the pitch, a second vehicle can be accommodated at an additional cost. We will ask you to inform us by e-mail or to ask at the reception desk when you arrive.

You can consult all the reasons for cancellation in our GTC.

It is possible to change your dates; as long as we have availability that matches your new dates. Depending on the period chosen, the rates may change.

If you have not taken out cancellation insurance, you will not be able to claim a refund, except in cases defined by the government.